Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only | Hotel in Bacalar

| 9.6 (243 Reviews) |  1 Bathroom
Chetumal Hotel | Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

Hotel in Chetumal, Bacalar

2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, concierge services, and a 24-hour front desk.
Housekeeping is available on request.
Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.


2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Show more

Amenities

Air Conditioner
Parking
Pool
Balcony/Terrace
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Internet
Kitchen

Facility Overview

Bathrooms
  • Hair dryer
  • Private bathroom
  • Towels
  • Shower
  • Shampoo
  • Toilet paper
  • Free toiletries
  • Soap
Bedroom
  • Premium bedding
  • Air conditioning
  • Tempur-Pedic bed
  • Bed sheets
  • Slippers
  • Laptop-compatible safe
Breakfast
  • 1 bar
  • Room service available
  • Continental breakfast available for a fee daily 7:30 AM–11:30 AM: USD 10.00-50.00 per person
  • 1 restaurant
  • Espresso maker
  • Coffee/tea maker
  • Champagne service
  • Minibar
Parking
  • Free uncovered self parking on site
Accessibility
  • Well-lit path to entrance
  • Tile flooring in public areas
  • This property does not have elevators
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in room
Activities
  • Ecotours
  • Kayaking
  • Paddleboards on site
  • Full-service spa
  • 2 outdoor pools
  • Private picnics
Entertainment
  • Satellite channels
  • 32-inch Smart TV
General
  • Meeting rooms
  • English
  • Spanish
  • Couples dining
  • Smoke-free property
  • Romance packages available
Guest Services
  • 2 outdoor pools
  • Change of towels (on request)
  • Housekeeping (on request)
  • Multilingual staff
  • 24-hour front desk
  • Change of bedsheets (on request)
  • Hair salon
  • Concierge services
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Outdoors
  • Garden
  • Terrace
  • Nature reserve
Spa
  • Massage - deep-tissue
  • Body wraps
  • Body treatments
  • Steam room
  • Massage - Swedish
  • Spa open daily

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 16
Check-out
Check-out before noon
Child Policy
Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome.
Payment Policy
Fee for continental breakfast: approximately usd 10.00 to 50.00 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome property registration number 010-007-005088/2025 safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Rafael Guzman
May 3, 2026 02:28:34 AM
Review Score:   10
Summary: Exellent breakfast menu lunch and dinner restaurant with the best view of bacalar lagoon Jasmin and andres (waiters) exeptional service Great drinks
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Double Partial Lagoon View
Room Size: 484 square feet m2
2 Double Beds
Deluxe Double Partial Lagoon View

General

Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Square meters - 45, Bed count minimum 2, Bed count maximum 2
Deluxe King Size Front Lagoon View
Room Size: 484 square feet m2
1 King Bed
Deluxe King Size Front Lagoon View

General

No rollaway/extra beds, Lagoon view, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Deluxe King Size Partial Lagoon View
Room Size: 484 square feet m2
1 King Bed
Deluxe King Size Partial Lagoon View

General

Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Junior Suite Partial Lagoon View
Room Size: 484 square feet m2
1 King Bed
Junior Suite Partial Lagoon View

General

Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Chetumal hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Chetumal hotel starts from $217 per night with includes Guest Services, Air Conditioner, Pool, Security/Safety, Spa, Breakfast, Internet, Balcony/Terrace, Bedding/Linens, Toiletries, Kitchen, Parking, Wellness Facilities, Restaurant, Bar, Business Services, Sports/Activities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chetumal hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Chetumal hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.