Is this Doubletree By Hilton Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Doubletree By Hilton Surabaya have a swimming pool?

Yes, this Doubletree By Hilton Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Doubletree By Hilton Surabaya?

Best-rates for the Doubletree By Hilton Surabaya starts from $70 per night with includes Air Conditioner, Pool, Bedding/Linens, Wellness Facilities, Restaurant, Toiletries, Guest Services, Internet, Kitchen, Laundry, Parking, Accessibility, Bar, Breakfast, Transportation/Shuttle, Security/Safety, Business Services, TV, Sports/Activities, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Doubletree By Hilton Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Doubletree By Hilton Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Doubletree By Hilton Surabaya has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Doubletree By Hilton Surabaya?

Based on the information reported by the owner or manager, the Doubletree By Hilton Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Doubletree By Hilton Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Doubletree By Hilton Surabaya are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Doubletree By Hilton Surabaya | Hotel in Surabaya

| 9.2 (112 Reviews) | 1 Bathroom

Surabaya Hotel | Doubletree By Hilton Surabaya

Hotel in Surabaya

Luxury hotel with free parking connected to the convention center in Surabaya
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Change of towels is available on request.
Doubletree By Hilton Surabaya offers 310 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished. Beds feature Select Comfort mattresses. 43-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Toothbrush and toothpaste (on request)

Toilet paper

Hair dryer

Shampoo

Soap

Free toiletries

Bathrobes

Bedroom

Blackout drapes/curtains

Select Comfort bed

Rollaway/extra beds (surcharge)

Air conditioning

Bed sheets

Laptop-compatible safe

Iron/ironing board

Phone

Electrical adapters/chargers

Desk

Laptop-friendly workspace

Slippers

Desk chair

Individually furnished

Free newspapers

Soundproofing

Connecting rooms available

Turndown service

Breakfast

24-hour room service

Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for children

1 poolside bar and 1 bar

Hosted evening meal available on weekends for a fee of IDR 350000

Coffee/tea in common area(s)

1 restaurant and 1 coffee shop/cafe

Coffee/tea maker

Free bottled water

Minibar

Parking

24-hour roundtrip train station shuttle (surcharge)

Free shopping center shuttle

24-hour roundtrip airport shuttle (surcharge)

Train station shuttle on request

Secured valet parking on site (IDR 50000 per day)

Free area shuttle

Wheelchair-accessible parking and van parking available

Free secured self parking on site

Limo/town car service

Airport shuttle at scheduled times, on request

Accessibility

No elevator (single level property)

Wheelchair-accessible van parking

Valet for wheelchair-equipped vehicle

Stair-free path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible lounge

Wheelchair-accessible restaurant

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchairs available on site

1 on-site accessible parking spaces

Well-lit path to entrance

Wheelchair-accessible parking

Braille signage

This property does not have elevators

Wheelchair-accessible public washroom

Accessible train station shuttle

Activities

Outlet shopping

Outdoor pool

Bicycle rentals

Arcade/game room

24-hour fitness center

Playground

Children's pool

Entertainment

Premium channels

43-inch Smart TV

MP3 dock

Cable channels

General

Computer station

Meeting rooms - 16

Business center

ATM/banking services

Front-desk safe

Free newspapers in lobby

Banquet hall

Gift shop/newsstand

Chinese (Mandarin)

Indonesian

English

Renovated entire property - January 2021

Smoke-free property

Guest Services

Free children's club

Outdoor pool

Laundry facilities

Children's toys

Rollaway/extra beds (surcharge)

Free area shuttle

Arcade/game room

Soundproofed rooms

Snack bar/deli

Playground

Children's pool

Children's games

Laundry facilities

Luggage storage

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Multilingual staff

Concierge services

Wedding services

Change of bedsheets (on request)

Dry cleaning service

Turndown service

Change of towels (on request)

Internet

Available in all rooms: WiFi (IDR 150000 per 24-hour period), Wired Internet (surcharge)

Available in some public areas: Free WiFi

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for idr 544500 per night. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately idr 250000 for adults and idr 125000 for children fee for in-room wireless internet: idr 150000 per 24-hour period (rates may vary) fee for in-room wired internet: idr 150000 per 24-hour period (rates may vary) airport shuttle fee: idr 450000 per vehicle (one-way, maximum occupancy 4) secured valet parking fee: idr 50000 per day rollaway bed fee: idr 544500 per night hosted evening meal: idr 350000 the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Mikael

Jun 22, 2025 04:14:07 PM

Review Score: 10

Summary: Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.

See All Reviews

Room Arrangement

Room Info	Facilities
Guest Room, 2 Twin Beds Room Size: 377 square feet m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Executive Room, 2 Twin Beds Room Size: 377 square feet m² 2 Twin Beds	General Number of living rooms 0, Executive level room, Number of bedrooms - 0, Ping - 11, Shower only, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Guest Room, 1 King Bed Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square feet - 377, Square meters - 35, Wheelchair accessible, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Doorway wheelchair width (inches) - 35, Doorway wheelchair width (centimeters) - 89, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Executive Room, 1 King Bed Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Executive level room, Number of bedrooms - 0, Ping - 11, Shower only, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Corner Suite, 1 King Bed Room Size: 969 square feet m² 1 King Bed	General Executive level room, Dining table, Square feet - 969, Number of bedrooms - 1, Extra bed count 1, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Separate bathtub and shower, Ping - 27, Square meters - 90, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, 1 King Bed Room Size: 570 square feet m² 1 King Bed	General Number of living rooms 0, Dining table, Number of bedrooms - 0, Shower only, Square feet - 570, Extra bed count 1, Number of bathrooms - 1, Square meters - 53, Private bathroom, Ping - 16, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Suite, 1 King Bed Room Size: 635 square feet m² 1 King Bed	General Square feet - 635, Executive level room, Dining table, Number of bedrooms - 1, Square meters - 59, Extra bed count 1, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Separate bathtub and shower, Ping - 18, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Premium Suite, 1 King Bed Room Size: 700 square feet m² 1 King Bed	General Square feet - 700, Executive level room, Dining table, Number of bedrooms - 1, Extra bed count 1, Number of living rooms 1, Ping - 20, Separate dining area, Number of bathrooms - 1, Square meters - 65, Private bathroom, Separate bathtub and shower, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Presidential Suite, 1 King Bed Room Size: 1485 square feet m² 1 King Bed	General Executive level room, Dining table, Number of bedrooms - 1, Location - top floor, Extra bed count 1, Number of living rooms 1, Ping - 42, Separate dining area, Number of bathrooms - 1, Square feet - 1485, Private bathroom, Separate bathtub and shower, Square meters - 138, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Loft Suite, 1 King Bed Room Size: 1098 square feet m² 1 King Bed	General Executive level room, Dining table, Number of bedrooms - 1, Extra bed count 1, Number of living rooms 1, Ping - 31, Separate dining area, Number of bathrooms - 1, Square feet - 1098, Private bathroom, Separate bathtub and shower, Separate sitting area, Square meters - 102, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Guest Room, 1 King Bed, Accessible Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Executive level room, Number of bedrooms - 0, Doorbell/telephone notification, Wheelchair-width doorways, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square feet - 377, Square meters - 35, Wheelchair accessible, Extra bed count 1, Lowered locks/deadbolt, Number of bathrooms - 1, Lowered peephole/view port in door, Private bathroom, Braille signage, Doorway wheelchair width (inches) - 35, Doorway wheelchair width (centimeters) - 89, Bathroom emergency pull cord, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view