Is this Mercure Pontianak City Center pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Pontianak City Center?

Check-in time for Mercure Pontianak City Center starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Pontianak City Center have a swimming pool?

Yes, this Mercure Pontianak City Center has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Mercure Pontianak City Center a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Pontianak City Center wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Pontianak City Center is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Pontianak City Center?

Based on the information reported by the owner or manager, the Mercure Pontianak City Center indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Pontianak City Center?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Pontianak City Center | Hotel in Pontianak

| 7.8 (111 Reviews) | 1 Bathroom

Pontianak Hotel | Mercure Pontianak City Center

Hotel in Pontianak

Hotel in Pontianak with a health club and an outdoor pool
Along with an outdoor pool, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite.
Housekeeping is available on request.
Mercure Pontianak City Center offers 265 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Towels

Eco-friendly toiletries

Private bathroom

Bedroom

Air conditioning

Rollaway/extra beds (surcharge)

Premium bedding

Bed sheets

Phone

Safe

Soundproofing

Recycling

Desk

Free newspapers

Iron/ironing board

Eco-friendly cleaning products provided

Water-efficient showers only

Slippers

Energy-saving switches

Bulk dispenser for toiletries

LED light bulbs

Breakfast

1 bar

24-hour room service

Buffet breakfast available for a fee daily 5:30 AM–10:30 AM: IDR 120000 per person

1 restaurant

Electric kettle

Coffee/tea maker

Free bottled water

Refrigerator

Parking

24-hour roundtrip airport shuttle (surcharge)

Airport shuttle at scheduled times, on request

Free self parking on site

Accessibility

Elevator

Activities

Hiking/biking trails

Sauna

Hot tub

Outdoor pool

Playground

Shopping

Bicycle rentals

Fitness center

Children's pool

Entertainment

LCD TV

Satellite channels

General

Computer station

Meeting room

24-hour business center

Front-desk safe

Gift shop/newsstand

Elevator

Free newspapers in lobby

Water dispenser

Banquet hall

English

Indonesian

No plastic coffee stirrers

At least 80% organic food

Reusable cups only

Locally-owned & organized tours & activities

Reusable tableware only

Comprehensive food waste policy

Biodegradable coffee stirrers

Local culture & ecosystem education

Smoke-free property

Humane treatment of captive wild animals

No plastic drinking straws

Vegan dining options

At least 80% of food locally-sourced

At least 80% lighting from LEDs

Comprehensive recycling policy

Local artist showcase

Biodegradable drinking straws

No plastic water bottles

No plastic soda bottles

Vegetarian dining options

Guest Services

Playground

Outdoor pool

Refrigerator

Rollaway/extra beds (surcharge)

Soundproofed rooms

Laundry facilities

Children's pool

Porter/bellhop

Daily housekeeping

Change of bedsheets (on request)

Multilingual staff

Concierge services

24-hour front desk

Laundry facilities

Dry cleaning service

Luggage storage

Change of towels (on request)

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi and wired Internet

Outdoors

Garden

Vegetable garden

Terrace

Policies

Check-in

Check-in start time: 2 pm; check-in end time: 1:00 am express check-in available minimum check-in age: 21

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for idr 350000.0 per night. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately idr 120000 per person airport shuttle fee: idr 120000 per vehicle (roundtrip) rollaway bed fee: idr 350000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property uses a grey water recycling system

Reviews

Andreas

Aug 20, 2025 05:36:06 PM

Review Score: 8

Summary: Great location next to mega mall Quiet and nice room Breakfast are alright

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin Room, 2 Twin Beds Room Size: 237 square feet m² 2 Twin Beds	General Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Extra bed count 1, Bed count minimum 2, Square meters - 22, City view, Number of bathrooms - 1, Bed count maximum 2
Deluxe Twin Room, 2 Twin Beds Room Size: 269 square feet m² 2 Twin Beds	General Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Square meters - 25, Extra bed count 1, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Superior Room, 1 King Bed Room Size: 237 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 6.66, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 22, City view, Number of bathrooms - 1
Deluxe Room, 1 King Bed Room Size: 269 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Ping - 7.56, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Number of bathrooms - 1