Pan Pacific Hanoi | Hotel in Hanoi

| 8.8 (940 Reviews) |  1 Bathroom
Truc Bach Hotel | Pan Pacific Hanoi

Hotel in Truc Bach, Hanoi

Luxury hotel with 2 restaurants, steps from West Lake
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a snack bar/deli.
Pan Pacific Hanoi offers 328 accommodations with minibars and safes. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Free toiletries
  • Bathrobes
  • Hair dryer
  • Shower/tub combination
  • Towels
  • Soap
  • Shampoo
  • Private bathroom
Bedroom
  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Phone
  • Safe
  • Electrical adapters/chargers
  • Soundproofing
  • Desk
  • Free newspapers
  • Water-efficient toilets only
  • Slippers
  • Turndown service
  • Connecting rooms available
  • Free local calls
Breakfast
  • Buffet breakfast available for a fee daily 6 AM–10 AM: USD 23.1 for adults and USD 11.55 for children
  • 24-hour room service
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free bottled water
  • Minibar
Parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free valet parking on site
  • Airport shuttle on request
  • Free self parking on site
Accessibility
  • Elevator door width (inches): 39
  • Wheelchair-accessible concierge desk
  • Elevator
  • Accessible airport shuttle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
Activities
  • Sauna
  • Full-service spa
  • Shopping
  • Indoor pool
  • Steam room
  • 24-hour fitness center
Entertainment
  • Cable channels
  • Flat-screen TV
General
  • Conference center (13143 square feet of space)
  • Meeting rooms - 6
  • Ballroom
  • Front-desk safe
  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Banquet hall
  • Library
  • French
  • Japanese
  • Chinese (Mandarin)
  • Vietnamese
  • Korean
  • Malay
  • Russian
  • English
  • German
  • Designated smoking areas
  • No plastic drinking straws
  • Biodegradable drinking straws
Guest Services
  • Indoor pool
  • Soundproofed rooms
  • Laundry facilities
  • Supervised childcare (surcharge)
  • Snack bar/deli
  • Babysitting (surcharge)
  • Daily housekeeping
  • Wedding services
  • Tour/ticket assistance
  • Concierge services
  • 24-hour front desk
  • Hair salon
  • Turndown service
  • Laundry facilities
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet
Outdoors
  • BBQ grill(s)
  • Pool sun loungers
  • Rooftop terrace
Spa
  • Massage/treatment rooms
  • Massages
  • Hot tub
  • Sauna
  • Body scrubs
  • Spa open daily
  • Body treatments
  • Body wraps
  • Manicures and pedicures
  • 5 treatment rooms
  • Couples treatment room(s)
  • Facials

Policies

Check-in
Check-in time starts at 2 pm early check-in is available for a fee early check-in subject to availability late check-in subject to availability
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are available for usd 1450000.0 per day.
Payment Policy
Fee for buffet breakfast: approximately usd 23.1 for adults and usd 11.55 for children airport shuttle fee: usd 75 per vehicle (one-way, maximum occupancy 3) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: usd 1450000.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 0100113141 safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Ian
Dec 3, 2025 12:15:23 PM
Review Score:   6
Summary: Property is quite dated.
See All Reviews

Room Arrangement

Room Info Facilities
Premier Room, Lake View
Room Size: 377 square feet m2
1 King Bed
Premier Room, Lake View

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 10.59, Number of bedrooms - 0, Square feet - 377, Lake view, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Studio Suite, 1 King Bed
Room Size: 430 square feet m2
1 King Bed
Studio Suite, 1 King Bed

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 1, Lake view, Separate bedroom, Extra bed count 1, Square feet - 430, Separate dining area, Free cribs/infant beds, Ping - 12.08, Square meters - 40, Separate sitting area, Bed count minimum 1, Bed count maximum 1
One Bedroom Premier Serviced Suites
Room Size: 640.5 square feet m2
1 King Bed
One Bedroom Premier Serviced Suites

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 59.5, Electric kettle, Kitchenette, Number of bedrooms - 1, Microwave, Lake view, Separate bedroom, Extra bed count 1, Separate dining area, Free cribs/infant beds, Cookware, dishware, and utensils, Square feet - 640.5, Ping - 18, Iron/ironing board, Refrigerator, Bed count minimum 1, Bed count maximum 1
Pacific Club Lakeview King
Room Size: m2
1 King Bed
Pacific Club Lakeview King

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
One Bedroom Deluxe Serviced Suite
Room Size: 517 square feet m2
1 King Bed
One Bedroom Deluxe Serviced Suite

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 517, Number of bedrooms - 0, Ping - 15, Square meters - 48, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds
Club Room
Room Size: 377 square feet m2
1 King Bed
Club Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 10.59, Number of bedrooms - 0, Square feet - 377, Separate bedroom, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds
Deluxe King or Twin Room, Lake View
Room Size: m2
1 King Bed
2 Twin Beds
Deluxe King or Twin Room, Lake View

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Lake view, Bed count minimum 1, Free cribs/infant beds, Bed count maximum 2
Premier Suite
Room Size: m2
1 King Bed
Premier Suite

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe King or Twin room
Room Size: 377 square feet m2
1 King Bed
2 Twin Beds
Deluxe King or Twin room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 11, Square feet - 377, Square meters - 35, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, City view, Free cribs/infant beds, Bed count maximum 2
Executive Suite
Room Size: m2
3 King Bed and Twin Beds
Executive Suite

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Bed count maximum 3, Extra bed count 1, Free cribs/infant beds, Bed count minimum 3
Studio Balcony Suite
Room Size: 538 square feet m2
1 King Bed
Studio Balcony Suite

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
One Bedroom Executive Serviced Suites
Room Size: 646 square feet m2
1 King Bed
One Bedroom Executive Serviced Suites

General

Square feet - 646, Number of living rooms 0, Rollaway/extra beds (surcharge), Iron/ironing board (on request), Number of bedrooms - 0, Kitchenette, Ping - 18.15, Microwave, Lake view, Separate bedroom, Extra bed count 1, Separate dining area, Free cribs/infant beds, Square meters - 60, Refrigerator, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Pan Pacific Hanoi pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Pan Pacific Hanoi?

Check-in time for Pan Pacific Hanoi starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Pan Pacific Hanoi have a swimming pool?

Yes, this Pan Pacific Hanoi has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Pan Pacific Hanoi?

Best-rates for the Pan Pacific Hanoi starts from $115 per night with includes Guest Services, Breakfast, Child Friendly, Parking, Wheelchair Accessible, Balcony/Terrace, Business Services, Bedding/Linens, Hot Tub, Internet, Air Conditioner, Designated Smoking Area, Wellness Facilities, Entertainment, Bar, TV, Accessibility, Restaurant, Barbecue/Outdoor Cooking, Laundry, Pool, Spa, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Pan Pacific Hanoi a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Pan Pacific Hanoi wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Pan Pacific Hanoi is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Pan Pacific Hanoi?

Based on the information reported by the owner or manager, the Pan Pacific Hanoi indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Pan Pacific Hanoi?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD115
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