Is this Platinum Hotel Tunjungan Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Platinum Hotel Tunjungan Surabaya have a swimming pool?

Yes, this Platinum Hotel Tunjungan Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Platinum Hotel Tunjungan Surabaya?

Best-rates for the Platinum Hotel Tunjungan Surabaya starts from $67 per night with includes Parking, Wheelchair Accessible, Spa, Restaurant, Air Conditioner, Accessibility, Business Services, Bar, Entertainment, Hot Tub, Pool, Wellness Facilities, Eco Friendly, TV, Balcony/Terrace, Bedding/Linens, Guest Services, Breakfast, Child Friendly, Internet, Kitchen, Designated Smoking Area, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Platinum Hotel Tunjungan Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Platinum Hotel Tunjungan Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Platinum Hotel Tunjungan Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Platinum Hotel Tunjungan Surabaya?

Based on the information reported by the owner or manager, the Platinum Hotel Tunjungan Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Platinum Hotel Tunjungan Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Platinum Hotel Tunjungan Surabaya are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Platinum Hotel Tunjungan Surabaya | Hotel in Surabaya

| 9.2 (20 Reviews) | 1 Bathroom

Surabaya Hotel | Platinum Hotel Tunjungan Surabaya

Hotel in Surabaya

Hotel with 2 outdoor swimming pools, a short walk to Tunjungan Plaza
This hotel features 2 outdoor pools, a full-service spa, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Change of towels is available on request.
Platinum Hotel Tunjungan Surabaya offers 292 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, hair dryers, and toothbrushes and toothpaste.

This Surabaya hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Eco Friendly

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Toothbrush and toothpaste

Towels

Bedroom

Blackout drapes/curtains

Premium bedding

Air conditioning

Bed sheets

Iron/ironing board

Desk

Energy-saving switches

Eco-friendly cleaning products used

Safe

Laptop-friendly workspace

Desk chair

Slippers

Water-efficient showers only

Breakfast

Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for children

1 restaurant

Room service available

1 bar

Free bottled water

Electric kettle

Parking

Free self parking on site

Airport shuttle on request

24-hour roundtrip airport shuttle (surcharge)

Wheelchair-accessible parking available

Free valet parking on site

Accessibility

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible spa

Wheelchair-accessible path to elevator

Wheelchair-accessible restaurant

Wheelchair-accessible lounge

Accessible airport shuttle

Wheelchair-accessible parking

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible business center

Elevator

Activities

Outlet shopping

Bike parking

Bike storage

Full-service spa

Sauna

4 hot tubs

Fitness center

Bicycle rentals

2 outdoor pools

Entertainment

Cable channels

Premium channels

49-inch flat-screen TV

Streaming services

General

Business center

Meeting rooms - 18

Conference space (6954 square feet)

Front-desk safe

Elevator

Banquet hall

English

Indonesian

Romance packages available

Comprehensive recycling policy

Double-glazed windows

Comprehensive food waste policy

Living plant wall

Designated smoking areas

At least 80% organic food

Humane treatment of captive wild animals

Guest Services

Babysitting services

Laundry facilities

2 outdoor pools

Snack bar/deli

24-hour front desk

Change of bedsheets (on request)

Daily housekeeping

Laundry facilities

Change of towels (on request)

Dry cleaning service

Concierge services

Luggage storage

Porter/bellhop

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Outdoors

Outdoor entertainment area

Terrace

Spa

2 treatment rooms

Massage/treatment rooms

Couples treatment room(s)

Massages

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for idr 400000.0 per night.

Payment Policy

Fee for buffet breakfast: approximately idr 250000 for adults and idr 125000 for children airport shuttle fee: idr 350000 per vehicle (one-way, maximum occupancy 3) rollaway bed fee: idr 400000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 53498345345hl safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Jerry

Aug 9, 2025 01:06:33 PM

Review Score: 10

Summary: Clean and new spacious room,conveniently located downtown near to Tunjungan Mall,walking distance ti many restaurant and shops.

See All Reviews

Room Arrangement

Room Info	Facilities
Business Double Room Room Size: 280 square feet m² 1 Double Bed	General Ping - 8, Number of living rooms 0, Mini-fridge, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, No cribs (infant beds), Shower only, Square meters - 26, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1
Executive Double Room Room Size: 431 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 12, Extra bed count 1, Square feet - 431, Bathrobes, Mini-fridge, Square meters - 40, Separate bathtub and shower, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Junior Double Room Room Size: 388 square feet m² 1 Double Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Mini-fridge, Separate bathtub and shower, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view
Deluxe Twin Room Room Size: 323 square feet m² 2 Large Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 0, Shower only, Square feet - 323, Wheelchair accessible, Extra bed count 1, Mini-fridge, Square meters - 30, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2
Family Double Room Room Size: 753 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 753, Dining table, Number of bedrooms - 0, Kitchenette, Dishwasher, Full-sized refrigerator/freezer, Microwave, Stovetop, Extra bed count 1, Separate dining area, Ping - 21, Bathrobes, Separate bathtub and shower, Square meters - 70, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1
Premier Double Room Room Size: 344 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 344, Wheelchair accessible, Extra bed count 1, Ping - 10, Square meters - 32, Mini-fridge, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view
Business Twin Room Room Size: 280 square feet m² 2 Large Twin Beds	General Ping - 8, Number of living rooms 0, Mini-fridge, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, No cribs (infant beds), Shower only, Square meters - 26, Wheelchair accessible, Bed count minimum 2, Bed count maximum 2
Deluxe Double Room Room Size: 323 square feet m² 1 Double Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 0, Shower only, Square feet - 323, Wheelchair accessible, Extra bed count 1, Mini-fridge, Square meters - 30, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1