Swiss-Belinn Luwuk | Hotel in Luwuk

| 8.8 (11 Reviews) |  1 Bathroom
Luwuk Hotel | Swiss-Belinn Luwuk

Hotel in Luwuk

Beachfront hotel with a fitness center
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services.
Swiss-Belinn Luwuk offers 102 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Luwuk hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Policies

Check-in
Check-in start time: 2 pm; check-in end time: 5 am minimum check-in age: 17
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available.
Payment Policy
Fee for buffet breakfast: approximately idr 121000 for adults and idr 60500 for children airport shuttle fee: idr 75000 per person (one-way) airport shuttle fee per child: idr 75000 (one-way) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jan 4, 2021 12:26:09 AM
Review Score:   4
Summary: The rooms were clean and the bed were very comfortable. But customer service in the other hand could use some improvement. We booked and paid for 3 sea view rooms for new years celebration but the views from our rooms were mostly pool view instead of sea view. There weren’t any toiletries in the two rooms we stayed. We called the front desk several times to request toiletries, they promised to deliver it to the rooms but no one came. There were also some misinformation from the front desk about some of the facilities the hotel offered - for exp, we were informed that the pool was not available in one of the days during our stay when we asked why - they couldn’t answer but then we saw people were using the pool on the day it was supposed to be closed. When we called the hotel to confirm our reservations, we were told that our rooms came with 2 free dinner because of the new years but when we checked-in we were told there was no dinner
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